Thank you for shopping at Satomi Mart. We are committed to providing quality products and a smooth shopping experience. Please read the following policy carefully to understand our return, exchange, refund, and cancellation procedures.

1. Return Eligibility

You may request a return or replacement if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product has a manufacturing defect.

Return requests must be made within 7 days of receiving the product.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The original packaging, accessories, manuals, tags, and other included items must be intact.
  • The product must not have been damaged due to misuse, negligence, or improper handling.

For damaged or incorrect products, customers are encouraged to provide clear photos or an unboxing video as evidence.

2. Non-Returnable Products

A product may not be eligible for return if:

  • It was damaged after delivery due to customer misuse or negligence.
  • It shows signs of unauthorized modification or repair.
  • The original packaging or essential accessories are missing.
  • The return request is made after the applicable return period.
  • The product is specifically marked as non-returnable or final sale.

3. Refund Policy

Once we receive the returned product, our team will inspect it to determine whether it meets the return conditions.

If the return is approved:

  • The applicable refund amount will be processed through the original payment method where possible.
  • Refund processing may take 7–10 working days, depending on the payment method or financial institution.
  • Delivery charges may not be refundable unless the return is caused by an error on our part or the product was defective/damaged.

If the returned product does not meet our return conditions, the refund request may be rejected.

4. Exchange & Replacement

We may provide an exchange or replacement when:

  • The wrong product was delivered.
  • The product was damaged during delivery.
  • The product is defective or has a manufacturing issue.

Replacement or exchange is subject to product availability. If the same product is unavailable, an alternative solution or applicable refund may be offered.

5. Return Shipping

If the return is due to an incorrect, defective, or damaged product received from Satomi Mart, we may cover the applicable return shipping cost.

For other approved return requests, the customer may be responsible for the return shipping cost.

6. Order Cancellation

You may request to cancel your order before it is shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after receiving the product.

7. How to Request a Return

To request a return, please contact us with:

  • Your order number
  • Product name
  • Reason for the return
  • Photos or video of the product, where applicable

Our support team will review your request and provide the next steps.

8. Changes to This Policy

Satomi Mart reserves the right to update or modify this Refund and Returns Policy when necessary. Any changes will be published on this page and will become effective upon publication.

9. Contact Information

If you have any questions regarding refunds, returns, exchanges, or cancellations, please contact us:

Email: info@satomimart.com
Website: https://satomimart.com